Tell people you work at Cococo Chocolatiers and suddenly the room is full of smiles: you get to share wonderful chocolates with happy customers. 

To join our team of employees, you don’t need a lot of experience. If you provide the enthusiasm and energy, then we are happy to throw in the training.

In return for your commitment and loyalty, you will enjoy the friendliest working environment, an incredible company paid benefit plan and a generous employee discount. Interested? Keep reading.

About Cococo
 

Available positions


Retail Sales Associate – full-time, part-time, and seasonal opportunities

We are looking for people to work in one or all of these Calgary shops:

  • Signal Hill Centre - 5771 Signal Hill Centre SW
  • Dalhousie Station - 5005 Dalhousie Drive NW
  • Victoria Park – 1313 1st Street SE

This role reports directly to the Retail Store Manager. This role has no supervisorty or managerial authority and no direct reports. 

This position requires 100% work on-site and requires someone who has flexibility in schedule availability including weekends.

Being a Sales Associate at Cocoa Community Confections means being all about the in-store customer experience as it pertains to our award-winning artisanal chocolates. The Sales Associate knows the products intimately and assists our customers with general inquiries and product selection for personal consumption or for gifts, reinforcing our brand values and practices we follow that make us a community-conscious choice.

Role Accountabilities:

The Retail Sales Associate will:

  • Collaborate with other Retail Sales Associate to ensure high levels of customer satisfaction.
  • Mentor new Sales Associates as they learn the products and the company.
  • Learn about and sell new products as they are introduced to the store.
  • Maintain outstanding store condition and visual merchandising standards.
  • Deal with all issues that arise from customers both in person and on the phone / email
  • Understand the product ingredients and educate customers to allergens or dietary restrictions.
  • Be able to communicate the differences between our products and competitors.


    As a Retail Sales Associate — you will:

    • Maintain cleaning standards.
    • Process orders and payments for orders.
    • Order, track, date products, pulling product as directed by Head Office.
    • Assist in supply preparation.
    • Complete the opening and closing procedures for the store.
    • Arrange for the shipping of the product and associated tracking.
    • Participate in the preparation of the bi-weekly deposit.
    • Monitor expiration dates, appropriate labelling, and pricing information on products.
     
    Required skills – you are:
    • Courteous, patient, and helpful to customers.
    • Someone who builds customer relationships.
    • Organized and appreciate cleanliness.
    • Someone who can accurately receive and process cash, debit, and/or credit payments.
    • Confident and a team player.
    • Able to multitask and manage frequent interruptions.
    • Someone with superior active listening skills.
    • Desirable Skills – you are:
    • Creative and have an eye for product placement.
    • Someone who appreciates & understands fine chocolate and confections.
    • Good at public relations and promoting the brand and company to the community.
     
    Desirable experience/qualifications – you may have:
    • Understanding of allergens and dietary requirements as it pertains to the ingredients in the products.
    • Understanding of product rotation.

    This position requires 100% work on-site and requires someone who has flexibility in schedule availability including weekends.

    Benefits

    For all employees, we offer a 40% discount on in-store chocolate purchases.

    For full-time employees, we offer a comprehensive benefits package. Some of its components include:

    • Health and Dental benefits
    • Long Term Disability
    • Life Insurance
    • Employee Assistance Program
    • Education Support
    • Generous Discount 

    To apply, please send your resume and a covering letter to CustomerService@Cococoinc.com.